Terms and Conditions

Last Updated: August 31, 2025

Effective Date: August 31, 2025

✅ Acceptance of Terms

By creating an account, downloading our app, or using any services provided by Chicken Road Pakistan, you confirm that:

• You are at least 18 years old
• You are legally allowed to participate in online gaming in Pakistan
• You have read and agree to these terms and conditions
• You have read and agree to our Privacy Policy
• All information provided during registration is accurate and complete

👤 User Agreement

Account Registration

To use our services, you must:

• Provide accurate information: All registration details must be truthful and current
• Verify your identity: Submit valid Pakistani identification when requested
• Maintain confidentiality: Keep your login credentials secure and private
• One account per person: Multiple accounts are strictly prohibited
• Update information: Notify us of any changes to your personal details

Prohibited Activities

The following activities are strictly forbidden:

• Using automated software, bots, or scripts
• Attempting to manipulate or exploit game algorithms
• Creating multiple accounts or sharing accounts
• Money laundering or other illegal financial activities
• Abusive behavior toward other users or staff
• Reverse engineering or unauthorized access to our systems

🎮 Gaming Rules

💰 Payment Terms

Deposits

• Currency: All transactions are processed in Pakistani Rupees (PKR)
• Minimum Deposit: 500 PKR via bank transfer, 100 PKR via e-wallet
• Maximum Deposit: 500,000 PKR per day (subject to verification level)
• Payment Methods: Bank transfer, EasyPaisa, JazzCash, credit/debit cards
• Processing Time: Instant for e-wallets, 1-3 hours for bank transfers
• Fees: We don't charge deposit fees, but payment providers may

Withdrawals

• Minimum Withdrawal: 1,000 PKR
• Maximum Withdrawal: 1,000,000 PKR per day (higher amounts require approval)
• Processing Time: 1-24 hours for e-wallets, 1-3 business days for banks
• Verification Required: Identity and address verification for withdrawals over 50,000 PKR
• Same Method Policy: Withdrawals must use the same method as deposits when possible
• Withdrawal Fees: Free for the first 3 withdrawals per month, 100 PKR thereafter

🎁 Bonuses and Promotions

General Bonus Terms

All bonuses and promotions are subject to the following conditions:

• One per person: Bonuses are limited to one per person, household, or IP address
• Wagering requirements: Bonuses must be wagered 35x before withdrawal
• Time limits: Most bonuses expire after 7 days if unused
• Game restrictions: Some bonuses may be limited to specific games
• Maximum bet: 500 PKR per round when playing with bonus funds
• Withdrawal limits: Maximum cashout from bonus winnings may apply

Welcome Bonus

New players are eligible for our welcome package:

• Bonus Amount: Up to 75,000 PKR + 300 Free Spins
• Minimum Deposit: 1,000 PKR to qualify
• Wagering: 35x bonus amount
• Time Limit: 30 days to complete wagering
• Maximum Bet: 500 PKR per round

🛡️ Responsible Gaming

We are committed to promoting responsible gaming:

Self-Limitation Tools

• Deposit Limits: Set daily, weekly, or monthly limits
• Loss Limits: Maximum amount you can lose in a period
• Session Time Limits: Automatic logout after specified time
• Self-Exclusion: Temporary or permanent account closure
• Reality Checks: Pop-up reminders of session length

Age Verification

We take underage gambling seriously:

• All players must be 18+ years old
• Age verification is required before first withdrawal
• Accounts of underage players will be closed immediately
• Any winnings will be forfeited and deposits returned

©️ Intellectual Property

All content on our platform is protected by intellectual property laws:

• Trademarks: "Chicken Road" and associated logos are our trademarks
• Software: Our gaming software and algorithms are proprietary
• Content: All text, images, and multimedia are protected by copyright
• User License: You receive a limited license to use our services for personal entertainment
• Restrictions: You may not copy, modify, or distribute our content without permission

⚖️ Limitation of Liability

Our liability is limited as follows:

🤝 Dispute Resolution

Complaint Process

1. 1. Contact Customer Support
   Report your issue via live chat, email, or phone support
2. 2. Provide Documentation
   Submit relevant screenshots, transaction IDs, and account details
3. 3. Investigation Period
   We will investigate your complaint within 7 business days
4. 4. Resolution Response
   Receive our decision and explanation via email
5. 5. Appeal Process
   If unsatisfied, you may escalate to our senior management
6. 6. External Mediation
   Final option is independent arbitration under Pakistani law

🚫 Account Termination

Player-Initiated Closure

You may close your account at any time by:

• Contacting customer support
• Using the self-exclusion feature
• Sending a written request to close@chickenroad.pk

Company-Initiated Termination

We may terminate accounts for:

• Violation of these terms and conditions
• Fraudulent or suspicious activity
• Failure to provide required verification documents
• Abusive behavior toward staff or other players
• Use of prohibited software or techniques

🏛️ Governing Law

These terms and conditions are governed by:

🔄 Changes to Terms

We may update these terms and conditions from time to time. When we do:

• Notice Period: We will provide 30 days advance notice of material changes
• Communication: Updates will be sent via email and posted on our website
• Effective Date: Changes take effect on the date specified in the notice
• Continued Use: Using our services after the effective date constitutes acceptance
• Right to Object: You may close your account if you disagree with changes

⚖️ Severability

If any provision of these terms is found to be invalid or unenforceable:

• The invalid provision will be deemed modified to make it valid and enforceable
• If modification is not possible, the provision will be severed
• The remainder of these terms will continue in full force and effect
• The overall intent and purpose of the agreement will be preserved